Business Product Analyst - Crew Operations Transformation
Business Product Analyst, Crew Operations Transformation
Amsterdam region | Hybrid (around 3 days on-site) | 12 months initial | 40 hrs/week | Freelance or payroll | ASAP start
About the programme
A major airline is running a large-scale transformation of its crew operations. Legacy crew management systems are being replaced with a new crew tracking solution, and the programme team is growing.
About the role
You'll sit between the crew operations teams and the delivery partners building the new platform. Different user groups (crew planning, crew control, operations) each have their own processes and priorities. Your job is to understand how they work today, bring that together into one clear way of working, and make sure the new solution supports it.
This isn't a role for passing requests along. You'll be expected to challenge stakeholders, make decisions and own them.
What you'll do
Run workshops and interviews with crew planning, crew tracking and crew control teams
Analyse current processes and design future ones
Gather and document requirements, and write functional specifications
Translate crew rules and operational needs into clear, actionable requirements
Challenge stakeholders constructively and align different user groups on one approach
Work closely with external IT partners and the programme team throughout implementation
Support testing and the move from the legacy systems to the new platform
What you'll bring
Proven experience as a Business or Product Analyst in a complex operational environment
Hands-on experience in crew planning, crew tracking, crew control or rostering
Experience with crew management systems such as NetLine/Crew, Jeppesen, Sabre, AIMS, IBS or similar
Strong BA skills: requirements gathering, process analysis, workshop facilitation and functional specs
Experience in highly regulated, rule-based or operationally complex environments
Confidence to challenge and make decisions, with excellent communication and stakeholder skills
Fluent spoken and written English (Dutch not required)
Nice to have
Aviation industry experience (strongly preferred)
Experience on a crew system replacement or migration
Workforce management or similar operational planning background (considered if no aviation)
What's on offer
12-month initial contract on a long-term,
Market-conform rate, depending on experience
Hybrid working, around 3 days a week on-site in the Amsterdam region
Amoria Bond operates as an employment Business and agency. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.